Melbet Privacy Policy

Melbet collects personal data that users provide directly or that is generated through the use of the platform. This information is used to deliver services, verify identity, process transactions, and maintain account security.

Types of Personal Data Collected

• Full name and date of birth
• Contact details including email address and phone number
• Residential address and country of residence
• Government-issued identification documents for KYC (Know Your Customer) verification
• Payment information, including bank account details and UPI identifiers
• Device information, IP address, and browsing activity on the platform
• Records of transactions and wagering activity

Why This Data Is Collected

• To register and maintain user accounts
• To verify the identity and age of users in compliance with applicable regulations
• To process deposits, withdrawals, and other financial transactions
• To detect and prevent fraud, money laundering, and other unlawful activities
• To provide customer support and resolve disputes
• To improve platform performance and user experience

Technical and Organisational Protection Measures

Melbet applies industry-standard security measures to safeguard all personal data against unauthorised access, loss, or misuse. These include:

• SSL (Secure Socket Layer) encryption for all data transmitted through the platform
• Restricted internal access to personal data on a need-to-know basis
• Regular security audits and system monitoring
• Secure storage of data on protected servers

User Rights

Users have the following rights with respect to their personal data:

• Right of access: Users may request a copy of the personal data held about them.
• Right to correction: Users may request that inaccurate or outdated information be corrected.
• Right to deletion: Users may request the removal of their personal data, subject to legal retention obligations.
• Right to withdraw consent: Users may withdraw consent for data processing at any time, subject to conditions outlined in this policy.

Compliance with Indian Law

Melbet processes personal data in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. The platform’s data handling practices are aligned with these frameworks to ensure lawful and transparent processing of user information.

Personal data collected through the platform is used strictly for lawful and transparent purposes. The following outlines how this information is applied:

Account Management and Service Delivery

• Creating and maintaining user accounts
• Verifying user identity and eligibility to use the platform
• Processing deposits, withdrawals, and bet settlements
• Sending account-related notifications and updates

Transaction Processing

• Facilitating secure financial transactions through authorised payment providers
• Monitoring transactions for fraud prevention and compliance purposes
• Maintaining accurate financial records as required by applicable regulations

Platform Improvement and Analytics

• Analysing user behaviour to identify areas for improvement
• Monitoring platform performance and technical functionality
• Conducting internal research to enhance the overall user experience

Marketing and Communications

• Sending promotional offers and updates where users have provided explicit consent
• Personalising content and recommendations based on user preferences
• Users may opt out of marketing communications at any time by contacting the support team or using the unsubscribe option provided in communications

Regulatory Compliance

• Fulfilling legal obligations under anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Cooperating with regulatory authorities and law enforcement agencies when required by law
• Retaining records for the duration required under applicable Indian and international regulations

All data processing is conducted on a lawful basis and in full transparency with the user. Personal information is not sold to third parties for commercial gain.

Users of the Melbet platform have the right to access, review, and manage the personal data held about them. The procedures for exercising these rights are outlined below.

Accessing Personal Data

Users may submit a written request to the platform’s support team to obtain a copy of the personal data currently held in their account. Requests will be processed within a reasonable timeframe in accordance with applicable data protection standards.

Updating or Correcting Information

If a user identifies that their personal data is inaccurate or incomplete, they may:

• Update certain details directly through the account settings section of the platform
• Contact the customer support team with supporting documentation to request corrections to information that cannot be self-edited

Requesting Deletion of Data

Users may request the deletion of their personal data by contacting the support team. Please note the following:

• Deletion requests will be processed subject to legal retention obligations
• Certain data may be retained as required by law, including records relevant to anti-money laundering compliance and financial transaction history
• Upon account closure, data will be retained for the legally mandated period before deletion

Consent to Security Checks and Payment Processing

By registering and continuing to use the platform, users provide consent to:

• Identity verification and security checks carried out by Melbet or its authorised partners
• The processing of payment data by third-party payment service providers for the purpose of completing financial transactions

These processes are an integral part of the platform’s compliance and fraud prevention framework.

The Melbet platform is intended exclusively for users who are 18 years of age or older. The platform does not knowingly collect, store, or process personal data belonging to individuals under this age.

Age Verification Limitations

Melbet cannot independently verify the age of a user without the submission of valid, government-issued identification documents. Users are required to provide accurate age information during registration and to complete identity verification as requested.

Accounts Found to Belong to Minors

If it is determined, through document verification or any other means, that an account belongs to an individual under 18 years of age:

• The account will be suspended or permanently closed
• All associated personal data will be deleted from the platform’s records
• Any funds held in such an account will be handled in accordance with applicable legal requirements

Parental Requests for Data Deletion

A parent or legal guardian who becomes aware that a minor has registered on the platform and provided personal data may submit a formal request for the deletion of that data. Such requests should be directed to the customer support team along with relevant documentation confirming the parental or guardian relationship.

Melbet will process all such requests promptly and in accordance with its data protection obligations.

In the course of delivering its services, Melbet may transfer and process personal data in countries other than India, specifically in locations where the platform’s operational partners and service providers are based.

Scope of International Transfers

Personal data may be transferred to:

• Technology and infrastructure providers operating in other jurisdictions
• Payment processing partners located outside India
• Compliance and identity verification service providers
• Customer support operations based in other countries

User Consent

By registering on and continuing to use the platform, users provide explicit consent to the transfer of their personal data to countries outside India. This consent forms part of the broader agreement accepted upon registration.

Confidentiality Obligations of Partners

All third-party partners and service providers who receive personal data in connection with international transfers are contractually obligated to:

• Maintain the confidentiality of all personal data received
• Use data only for the specific purposes for which it was shared
• Apply security standards comparable to those maintained by Melbet
• Comply with applicable data protection laws in their respective jurisdictions

Melbet does not transfer personal data to parties who cannot demonstrate appropriate data protection safeguards.

This Legal Disclaimer forms part of the Privacy Policy and may alter or limit the scope and effects of the rules set out within this document. Users are advised to read this section in conjunction with the full Privacy Policy.

Applicability

The terms of this disclaimer apply from the moment a user:

• Accepts this Privacy Policy through a formal declaration, electronic confirmation, or equivalent act of acceptance
• Accesses or continues to use the platform following any update to this document
• Completes registration, which constitutes acknowledgement and acceptance of this policy in its current form

Scope and Effect

• This disclaimer does not override applicable statutory rights granted to users under Indian law
• Certain provisions of this Privacy Policy may be subject to modification in response to changes in applicable legislation or platform operations
• Where any provision of this disclaimer conflicts with mandatory legal requirements, the legal requirements shall prevail

Limitation of Liability

Melbet shall not be held liable for:

• Data breaches or losses arising from circumstances beyond reasonable control, including cyberattacks or force majeure events
• Actions taken by third-party service providers that fall outside Melbet’s direct operational oversight, provided that due diligence and contractual safeguards were in place
• Consequences arising from a user’s failure to maintain the confidentiality of their account credentials

Users are advised to exercise reasonable caution when accessing the platform, particularly on shared or public devices.

Cookies are small text files placed on a user’s device when they visit the Melbet platform. These files store limited information about the user’s browsing activity and preferences, enabling the platform to function more effectively.

How Cookies Are Used

Cookies are used on the platform for the following purposes:

• Statistical analysis: Tracking platform usage patterns to understand how users interact with different features and pages
• Behavioural analysis: Monitoring navigation paths and activity to identify trends and areas for improvement
• Personalisation: Remembering user preferences, language settings, and login details to deliver a more relevant experience
• Platform improvement: Gathering technical data to diagnose errors, optimise performance, and develop new features

Types of Cookies Used

Retention Period

Cookies placed on a user’s device are retained for a period of up to 12 months from the date of placement, after which they expire automatically.

Managing Cookie Preferences

Users may manage or disable cookies through their browser settings. Please note that disabling certain cookies may affect the functionality of the platform. Instructions for managing cookies are available through the help section of most web browsers.

By accessing and using the Melbet platform, users confirm that they have read, understood, and fully accepted the terms set out in this Privacy Policy.

Implied Acceptance

Acceptance of this policy is implied through:

• Completing the registration process on the platform
• Logging into an existing account after a policy update has been published
• Continuing to use the platform following notification of any changes to this document

Current Version

The version of this Privacy Policy currently published on the platform constitutes the definitive and binding document governing data processing activities. In the event of any discrepancy between this version and any previously published version, the current version shall prevail.

Policy Updates

• Melbet reserves the right to update or amend this Privacy Policy at any time
• Users will be notified of material changes through the platform or via registered contact details
• Continued use of the platform following the publication of an updated policy constitutes acceptance of the revised terms

Users who do not agree with the terms of this Privacy Policy should discontinue use of the platform and may contact the support team to request account closure and data deletion in accordance with the procedures outlined in this document.

Melbet may share personal data with authorised third parties under specific and limited circumstances. All such disclosures are conducted in compliance with applicable data protection laws.

Circumstances Under Which Data May Be Shared

Personal data may be disclosed to third parties in the following situations:

• Legal obligations: When required by law, court order, or regulatory authority to disclose information, including cooperation with law enforcement agencies in India or other relevant jurisdictions
• Dispute resolution: When necessary to investigate, prevent, or resolve fraud, security incidents, or disputes involving user accounts
• Contractual arrangements: When disclosure is necessary to fulfil obligations under agreements with authorised service providers, including payment processors, KYC verification services, and technical infrastructure partners

Transparency Regarding Third Parties

• Where third-party partners are listed on the platform, users are encouraged to review the respective privacy practices of those parties
• Where a third party is not listed on the platform, Melbet will inform users of the purpose and scope of the data disclosure prior to or at the time of sharing, where this is practicable

User Consent

By providing personal data to Melbet and continuing to use the platform, users consent to the disclosure of their information to authorised third parties under the circumstances described above. This consent is consistent with the broader acceptance of this Privacy Policy and the platform’s Terms and Conditions.

Personal data is never sold to third parties for commercial or marketing purposes.

The Melbet platform may contain hyperlinks to external websites operated by third parties. These links are provided for informational or functional purposes and do not constitute an endorsement of the content or practices of those external sites.

Independent Privacy Practices

• Each external website linked from the platform operates under its own privacy policy and data handling practices
• Melbet has no control over and accepts no responsibility for the collection, use, or protection of personal data by any third-party website
• The privacy standards applied by external sites may differ significantly from those maintained by this platform

User Responsibility

Users are advised to:

• Review the privacy policy of any external website before submitting personal information
• Exercise caution when providing personal data on third-party platforms, as such data falls outside Melbet’s data protection framework
• Be aware that clicking on external links will direct them away from the Melbet platform, where this Privacy Policy no longer applies

Melbet is not liable for any harm, data breach, or privacy violation arising from a user’s interaction with external websites, regardless of how access to those websites was initiated.